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TERMS OF USE AGREEMENT

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Infectious Clothing Company referred to onwards as “ICC,” or “we” reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ICC reserves the right at any time after receipt of your order to accept or decline your order for any reason. ICC reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Liability

ICC is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received. ATL - if you select authority to leave we are not responsible if the item goes missing after delivery.

Delivery

The delivery times provided by ICC are estimates only. ICC will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and is also on shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. ICC cannot accommodate all address change requests. ICC takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

Warranties and Repairs

All warranties offered are the manufacturer’s warranties and not that of ICC. All repairs are carried out by the manufacturer and not by ICC. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. ICC cannot control the availability of parts or replacement goods. ICC has no control over manufacturer repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, ICC cannot be held accountable for repair periods or communication from the manufacturer.

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.

Returns -  TERMS: 30 day money back, buyer pays return postage

We will happily exchange or refund your order provided the item is in the original condition with the swing tags attached. The items must not have been worn, washed or soiled in any way. Garments with embroidery can not be returned. Postage is not refundable


PROCESS FOR RETURNS

  1. Contact customer service team on 1300 661 475 to discuss your order
  2. Send the item back to Infectious at the address below
  3. Include a self addressed prepaid mail satchel (available from Australia Post)

Returns address

              136 Whites Road, Buderim, QLD 4556
           
 We recommend sending returns via registered post, as we do not accept responsibility for lost items.

Order Cancellations

If notified before goods have been dispatched, ICC can accommodate order cancellations as long as garment is not a special order or has been embroidered. If items have been shipped, ICC reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Copyright and Trademark Notice

This site is owned and operated by Infectious Clothing Company Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Infectious Clothing Company Pty Ltd. All software used on the site is the sole property of ICC or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without ICC prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Card Payments

All orders are subject to pre-authorisations checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount for the order will be frozen on your account and this amount is taken when the order is despatched.

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