Returns and exchanges
AUSTRALIA | NEW ZEALAND
You've got 30 days from your order date. Here's how it works.
Your options
| Option | What you get | Fee |
|---|---|---|
| Store credit | Credit for your next order, plus a $5 bonus | No fee |
| Exchange | Same product in a different size or colour | $12.95 |
| Refund | Money back to your original payment method | $14.95 |
A prepaid return label is included. Original shipping isn't refunded.
Added Checkout+ at purchase? Your return or exchange has no handling fee. The returns portal will show you're covered.
What we can't take back
- Embroidered or altered items. They're made for you. Not sure on size? Order plain first, then add embroidery once the fit is right.
- Clearance items. Final sale, so no refunds. An exchange may be possible.
- Worn, washed or marked items. Our uniforms go into clinical settings, so returns must be unworn and clean, with tags attached. Please send them back in the original garment bag.
Faulty or wrong item?
Call us on 1300 661 475 or email orders@infectious.com.au before starting a return. If an item is faulty or we sent the wrong one, we'll fix it at no cost to you. This applies to embroidered and clearance items too, and doesn't affect your rights under Australian Consumer Law.
How to return
- Start your return at the returns portal within 30 days of your order date.
- Choose store credit, an exchange or a refund.
- Print your prepaid label and drop the parcel off.
- We'll process it once it reaches us in Kunda Park.
Returns address: Unit 3/15 Page Street, Kunda Park QLD 4556
Questions? Real people answer on 1300 661 475.
