Returns Policy
AUSTRALIA | NEW ZEALAND
Returns Policy for Australian Customers
Start your return at our Returns Portal
Terms:
- 30-day Money Back Guarantee
- Free Return Label Provided
Start Your Return
We understand that sometimes things don't work out as planned. If you need to exchange or return an item, please keep the following in mind:
- No Returns on Embroidered or Altered Items: We want you to feel confident in your purchase, so if you're unsure about sizing or style, we suggest placing your first order without embroidery.
- Clearance Items: All sales are final. While exchanges might be possible, we cannot offer refunds on these items.
- Original Tags: Please ensure all original tags are still attached.
- Condition: We kindly ask that items be returned in excellent condition—free from stains, makeup, or any soiling. Our uniforms are used in hygienic environments, and we want to ensure the highest standards of cleanliness for everyone.
- Right to Refuse: We reserve the right to refuse a return if the item has been worn, laundered, or excessively soiled. We appreciate your understanding.
- Packaging: Please return garments in their original garment bags to help us process your return smoothly.
Return Options:
- Exchange: Exchange for the same product in a different colour or size.
- Store Credit: Receive store credit for future purchases.
- Refund: Refunds incur a $7.99 restocking/handling fee.
Additional Information:
- We offer free exchanges and returns within 30 days of the order date.
- Please note that original shipping and handling charges are not refundable.
- Free returns and exchanges apply to Australian orders only.
- If you need any help, we're here for you! Email us at orders@infectious.com.au for personalised assistance with your order, whether individual or group.
Returns Address: Unit 3/15 Page Street, Kunda Park, QLD 4556
Click here for New Zealand Returns Policy.
